IT Support Service for London, Surrey and Hampshire
Here at PurpleJelly, we understand how important IT support is to a company. Not just to keep things running smoothly. But, critically, to keep the team happy. Poor outsourced IT support leaves a team feeling frustrated and dissatisfied. This impacts on their work and the company’s output. A serious situation for any organisation.
That’s why we’ve designed our IT support services around what clients need, focusing on giving you the confidence you’ve made the right choice.
Packages to suit every IT support need
We think there should be more transparency in IT support. That’s why we’ve developed our IT-Confidence packages to give you complete clarity on what you’re getting. You can make a simple and informed choice about the package that’s right for you, with complete transparency about the products and services you will receive.
Our fully managed IT support focuses on the user experience, their devices, infrastructure, cloud and on-premises workloads. It’s not just a support package, it’s a complete IT-Confidence solution encompassing today’s necessary cyber security protections delivered through three progressive tiers, built to offer flexibility and choice depending on the level of service your organisation requires.
All three tiers benefit from our proactive 24/7 system monitoring, next generation security, Windows and 3rd party application patching, MS365 backups, unlimited and unmetered remote IT support and more, all delivered by our multi-disciplined team of IT experts.
IT-Confidence Core
“Organisations building a strong security foundation with a reliable, baseline defence”
08:00 to 18:00 Monday to Friday
09:00 to 17:00 Monday to Friday
IT-Confidence Secure
“Organisations ready for real-time protection and expert response with layered security”
08:00 to 18:00 Monday to Friday
09:00 to 17:00 Monday to Friday
IT-Confidence Complete
“Organisations facing high exposure and regulatory pressure for uncompromising tailored security”
08:00 to 18:00 Monday to Friday
09:00 to 17:00 Monday to Friday
Includes everything from CyberShield Secure with the ability to tailor additional security and compliance features such as:
- Managed email signatures
- Secure enterprise password manager
- Dark Web monitoring
- Continuous security posture score alignment
- Managed XDR & SIEM – Rapid, targeted extended detection and response for network security, firewall, endpoint, Microsoft 365 and identity
- FIDO Hardware security keys
- SASE – secure access service edge
- Zero Trust Network Access
- Advanced secure web gateway
Managed IT Support Built for the Modern Workplace
Expertise You Can Trust
“We call it Assured Intelligence”
It’s our commitment to delivering exceptional technical support through real experience, real skill, and clear, jargon-free communication. We keep things simple, so you can feel completely confident in your IT systems and in the service we provide.
Helpdesk & Remote IT Support
We provide thorough issue diagnosis and efficient remote resolution, minimising downtime and ensuring continuity across your business. Our commitment to clear communication, dependable service delivery and a consistently high-quality support experience ensures your team remains productive and confident in their technology.
Proactive Monitoring & Maintenance
Microsoft 365 & Cloud Support
Backup & Disaster Recovery
We routinely validate backups and perform recovery testing to guarantee fast, reliable restoration. From accidental deletion and hardware failure to cyber incidents such as ransomware, our rapid-recovery process minimises downtime and keeps your business operational.
By combining advanced monitoring, failover readiness, and proven recovery methodologies, we deliver a robust safety net that keeps your business protected so you can operate with confidence, no matter what happens.
Reliable Protection for Your Business
Our systems continuously monitor key devices across your network for unusual behaviour or performance issues, helping us detect potential problems early before they become outages or security incidents.
We use trusted security tools and proven best practices typically found in larger organisations, tailored specifically for small and mid-sized businesses. This means you enjoy robust, mature protection without the enterprise-level cost. From suspicious emails to attempted account breaches, we help block common cyber-crime tactics, reducing the risk of data loss, fraud, and disruption.
How does our IT support service differ?
We talk a lot about giving you more confidence in your choice of managed IT services. But what is actually different about our IT support? The answer is that it’s a lot of little things. Our clients tell us that these all add up to a superior experience versus other companies out there.
Firstly, we provide everything you’d expect. A comprehensive planned maintenance programme, alongside an experienced and responsive helpdesk team. Both designed to keep your infrastructure running smoothly.
Beyond this, we focus on extras that will improve your experience, designing our remote managed IT support around what matters most to our clients.
- When our helpdesk team answer the phone, they will introduce themselves by name, so your team know who they’re talking to
- Our team are good communicators – taking the time to listen, using terms that your team will understand and always being clear on next steps and timescales
- We hold ourselves to strict service level agreements, aiming to have calls answered within 30 seconds and urgent requests fixed in under two working hours.
- We know how much clients’ value reliability, so we will always call back and update you when we say we will, to reduce frustration and ensure a positive experience
- We work together so closely that we all come to see each other as one joint team
Small but important differences to give you more confidence in your choice of IT provider.
What Our Customers Say?
Don’t take our word for it. Ask to speak to one of our clients, to hear first-hand what it’s like to work with us. That way, you can be confident we’re the right IT support for you.
A Trusted Managed Service Provider Makes Security Simple
At PurpleJelly, we help organisations stay secure, compliant, and prepared for whatever the modern threat landscape brings. From implementing robust security controls to achieving compliance certifications, we provide end-to-end protection so you can focus on running your business.
We deliver everything you’d expected from an experienced IT managed services company. But we don’t stop there. We aim to go one step further in every area of our delivery, to give you complete confidence in your choice.
Contact us today for a security evaluation of your business and we’ll help you fill the gaps.