IT Support Service for London, Surrey and Hampshire
Here at PurpleJelly, we understand how important IT support is to a company. Not just to keep things running smoothly. But, critically, to keep the team happy. Poor outsourced IT support leaves a team feeling frustrated and dissatisfied. This impacts on their work and the company’s output. A serious situation for any organisation.
That’s why we’ve designed our IT support services around what clients need, focusing on giving you 100% confidence you’ve made the right choice.
1000+ Trusted Customers
Packages to suit every IT support need
We think there should be more transparency in IT support. That’s why we’ve developed a set of packages to give you complete clarity on what you’re getting. You can make a simple and informed choice about the package that’s right for you, with complete transparency about the products and services you will receive.
How does our IT support service differ?
We talk a lot about giving you more confidence in your choice of managed IT services. But what is actually different about our IT support?
The answer is that it’s a lot of little things. Our clients tell us that these all add up to a superior experience versus other companies out there.
Beyond this, we focus on extras that will improve your experience, designing our remote managed IT support around what matters most to our clients.
- During the onboarding process, we share photos of our helpdesk team, so your team get to know ours
- When our helpdesk team answer the phone, they will introduce themselves by name, so your team know who they’re talking to
- Our team are good communicators – taking the time to listen, using terms that your team will understand and always being clear on next steps and timescales
- We hold ourselves to strict service level agreements, aiming to have calls answered within 30 seconds and urgent requests fixed in under two working hours.
- We know how much clients value reliability, so we will always call back and update you when we say we will, to reduce frustration and ensure a positive experience
- We work together so closely that we all come to see each other as one joint team
Small but important differences to give you more confidence in your choice of IT provider.
But don’t take our word for it. Ask to speak to one of our clients, to hear first-hand what it’s like to work with us. That way, you can be confident we’re the right IT support for you.
What Our Customers Say?
Explore how businesses and individuals have achieved their goals with our tailored solutions and exceptional support.
Get in touch
Contact us to see how we can help with your outsourced IT support needs.
